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How can I change My Delivery Address on my order to AustraliaUpdated a year ago

I placed my order and forgot to change my delivery address.

No worries! If you've not received your dispatch notification just yet - we can change the address on your order.

Please contact us as soon as possible with your order number and correct delivery address and we will update this for you.

Please note that we are unable to change delivery addresses on parcels dispatched on Sunday.

My order is already on it's way to me. Can I still change my delivery address?

No worries! 

Australia Post can redirect your parcel to your new address, once your parcel arrives in Australia.

You can call Australia Post on 137678, with your order's tracking number to put through your request.

We do also suggest that you keep an eye on the tracking of your parcel via the Australia Post website.

Please also feel free to contact us so we could support your request for an address change.

How can I add a delivery instruction?

Can I add a delivery instruction for my parcel?

Yes! If you have a delivery instruction for your courier, simply add this in the delivery instruction field at checkout.

This will print on the top of your parcel's delivery label ticket when we dispatch your order for you, so your courier will notice it when they deliver your parcel.

I forgot to add my delivery instructions to an order I just placed, how can I do this?

Please contact us with your order number and the instruction, and if your order has not been dispatched we can add this for you.

Please note that we are unable to add delivery instructions on orders dispatched on Sunday.

My order has been dispatched and I need to add an instruction, how can I do this?

You can give Australia Post a call on 137678 with your tracking number and request that they add your instructions.

We are more than happy to assist you with this. Please contact us with your order number and we will get in touch with our freight provider to see if we can get your instructions added for you.

Have another question? Our friendly customer care team are here to help

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