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How to sign in at the checkoutUpdated a year ago

You can easily sign in at the checkout on our website. Follow these steps once you're ready to checkout:

  1. Enter your email address and password into the sign-in fields at checkout and click 'Sign In'
  2. You're ready to checkout!


What should I do if I see an error message 'Your email and passwords don't match'?

The password you have typed may have a typo, or the one saved by your browser isn't your most recent password.

If you aren't sure what your password might be - click the 'Forgot password' link just below the password field and follow the prompts.

Having trouble? You can find handy tips on how to reset your password here.



What should I do if I see an error message 'User Does Not Exist'?

This means the email address you have typed isn't recognised

Double-check the email address, and make sure there are no spaces at the end of the address

If it's still not recognised, simply click the 'Create and Account' link and continue checking out



Have another question? Our friendly customer care team are here to help. Get in touch.   

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