I'm Dissatisfied with my productUpdated 6 months ago
I've received my product but it's not right for me, what should I do?
At HealthPost we are 100% committed to supporting you on your journey towards a naturally healthy life. If you feel one of the products that you have purchased from us does not meet your standards, we will happily offer you a refund.
Simply contact us at [email protected], to let us know about your experience, and please include your order number along with the products batch and expiry date details.
We recommend you share your experience with other members of the HealthPost community by posting a product review. Simply use the 'What Other Customers Think section on each product page on our website, to share your experience with this product.
My product's taste, smell, color, or consistency is different from the last time I used it, what should I do?
Many of our products are made with ingredients that have been through minimal processing, to retain their natural benefits. With natural ingredients that go through little processing, we can expect to see changes between batches, due to seasonal or other fluctuations, which could include changes to consistency, taste, color or smell.
While this batch variance shouldn't impact your ability to enjoy the benefits of your product, we understand that sometimes this means this product just isn't right for you.
Your HealthPost team is here to help, please contact us at [email protected], to let us know about your experience, and please include your order number along with the products batch and expiry date details.
Have another question? Our friendly customer care team are here to help