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My order has arrived in Australia and something is damaged, what do I do now?Updated a year ago

My order was damaged in transit, what do I do now?

We're sorry that your parcel has not arrived in perfect condition. Please contact us with your order number and let us know what has been damaged. We'll happily issue you with a refund or arrange a replacement where possible. 

Please make sure you keep any damaged items and packaging in the same condition as they are received, and take a photo if possible. This can assist us in making a claim to the courier. You will need to take the damaged item(s) and packaging for inspection at the closest Post Office near you within 7 days, where you will be issued a “Damage Report”. This is required for us to claim compensation from the courier.

Please note you will need to contact us within 7 days of your parcels delivery date for us to be able to assist you. 

Do I need to return the damaged products?

Please do not return anything that has been damaged before contacting us. Please request a damage report from Australia Post first and if possible, take any photos of your damaged item(s) to send to us. 

Have another question? Our friendly customer care team are here to help

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