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Shopping and Delivery Information for AustraliaUpdated a year ago

How much is delivery to Australia?

We offer two shipping options for our Australian customers:

  • AusPost Post Delivery - FREE for orders over $79 NZD (and $6.90 NZD for orders under $79 NZD) with a targeted delivery of 4-10 days.
  • AusPost Express Post Delivery: $5.00 NZD for orders over $79 NZD (and $11.90 NZD for orders under $79 NZD) with a targeted delivery of 3-8 days.

The FREE DELIVERY threshold is calculated based on the value of the products in your cart after all your discounts have been applied and excludes the cost of shipping.

Do your shipping options require signature upon delivery?

Our shipping options require a signature with an authority to leave. This means AusPost courier will try to obtain your signature, if no one’s home during delivery, the courier will leave your parcel at your door or nearby in a safe location. If neither are safe to do so, your parcel will be held at your nearest post shop for collection within 14 days.

AusPost "Safe Drop" option allows you to nominate a safe and secure place to leave your parcel, waiving the signature requirement. You can set Safe Drop as your preference for future deliveries or request it as you need it.

The best way to have parcels delivered at your convenience is to register for MyPost to use a 24/7 Parcel Locker or post office (Parcel Collect) address.

Please note: To minimise risk of contracting or spreading COVID-19, couriers will leave your parcel at your door, which you can then collect once they have left the premises.

What about paying GST tax to Australia?

On our New Zealand website, Australian GST isn’t included in product prices, instead it’s calculated at checkout and added to your order’s total. Once you place your order, we’ll sort the rest – we process the tax payment to Australia. You won’t pay NZ GST if you’re delivering to an Australian address.

If you’d like to download and print your GST invoice, simply follow these steps.


Can I choose to see product prices in Australian dollar?

Absolutely! Head to the top right-hand corner of our website and look for where it says ‘Select currency’. There will be a dropdown option for you to select AUD.

Please note that:

  • All orders are charged in New Zealand dollars
  • Due to currency exchange rate changes throughout the day, the amount charged in your local currency may vary slightly from that displayed
  • Delivery and GST costs at checkout will show in NZD. Your order confirmation email will also display in NZD.


Can you send all products in your range to Australia?

Most of them, but not all. Honey and other bee products are restricted in Western Australia, so we’re unable to ship these products there.

If you have added a restricted product to your cart, our checkout process will automatically disable selecting a delivery method. You’ll be able to complete your order once this product has been removed.

Can I track my order?

Yes, you can. Once we’ve packed your order, you’ll receive a dispatch notification containing your parcel’s tracking number. You can then track your parcel’s journey on the Australia Post website. Further details also appear on NZ Post’s online tracking tool.

Have another question? Our friendly customer care team are here to help

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