How can I add a delivery instruction to my order?Updated 6 months ago

Can I add a delivery instruction for my parcel?

Yes! If you have a special delivery instruction for the courier, simply add this in the delivery instruction field at checkout.

This will print on the top of your parcel's delivery label when we dispatch your order for you, so your courier will notice it when they deliver your parcel.

My order hasn't been dispatched yet, how can I do this?

Please contact us with your order number and the instruction, and if your order has not been dispatched we can add this for you.

My order has been dispatched, how can I do this?

You can easily do this yourself on NZ Post website. Please note that you will need to register on NZ Post website to be able to do this, this is easily done.

1. Simply go to NZ Post Tracking Tool and enter your tracking number.
2. Click  'View/Manage'. This will show you the full tracking of your parcel.
3. You will be able to see 'Delivery Options' on the right side of your screen. Under this, click 'Add Delivery Instructions'.
4. Sign-in  to your NZ Post account, or quickly create one - it's super easy!
   
5. Enter your instructions for delivery.

I'm having trouble trying to add my delivery instructions on NZ Post website, what can I do?

You can do this directly on NZ Post tracking app - download the app here, or contact us and we can add the delivery instructions for you.

Can the courier call me to arrange the delivery?

NZ Post is our delivery partner, and unfortunately, NZ Post couriers are unable to call you to arrange a delivery or guarantee a delivery at a certain time of the day.

It's important for us to get your parcel delivered securely. We recommend considering using an alternative delivery address, where you know someone will be available to receive your parcel.

You can also select our Signature Required Service. This will guarantee your parcel is not left if you are not home at the time the courier arrives. This is available for you to select as your order's delivery option at the checkout.

You can also download the NZ Post tracking app to get real-time notifications of your delivery.

Have another question? Our friendly customer care team are here to help

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