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Help & Support - Customer Information | HealthPost

My order hasn't arrived, what do I do?

My parcel is showing an 'Attempted delivery' scan, what do I do?

Our eco-friendlier packaging

Delivery in New Zealand

Golden Bay Local Delivery

Where is my order?

How can I change the address on my order?

How can I add a delivery instruction to my order?

My Parcel Was Damaged in transit - what can I do?

Shopping and Delivery Information for Australia

I Haven't Received My Order Yet - order to Australia

My order has arrived in Australia and something is damaged, what do I do now?

How can I change My Delivery Address on my order to Australia

Delivery in Australia

International Delivery Options

Customs & Import Restrictions

Delivery Options and Costs to China, Hong Kong and Macao

Delivery Options and Costs to Japan

Delivery Options and Costs to Singapore

Delivery Worldwide

Delivery

I can't login to my account - How do I reset my password?

Tips when resetting your password

How do I use the checkout page?

How to sign in at the checkout

Calculating Your Delivery Fee

Delivery messages at the shopping cart and checkout

Information on Promo Codes

How to Purchase a HealthPost e-Gift Card

How to add, change items and quantities in the Shopping Cart

How can I be notified when a product is back in stock?

Information about our promotions and offers

Browser Notifications

Manage my advertising preferences

How to Shop Your Way

Why are items missing from my cart?

How can I reorder my favorites?

How Can I Compare Products?

How to Create a New Wishlist

How do I find out the Ingredients in a Product?

How to delete browsing data / clear my cache'?

Supported Browsers

China Shopping Guide

Do you offer guest checkout?

How to display prices in my currency?

Website Support

How to print out my invoices

How Do I Sign In or Create an Account?

How to Create a New Account

How can I manage my account?

How to unsubscribe from emails?

How can I close my account?

My Account

How do I track my order?

How can I cancel my order?

I forgot to add an item - can you add it to my order?

How can I change the delivery address on my order?

How can I send my order as a gift?

How can I find my order number?

My Order

Paying with Afterpay

Paying with PayPal

Paying with a Saved Credit Card

Paying with Credit Card or Debit Card

Paying via Internet Banking

Paying with Alipay

Paying with Google Pay

Paying with HealthPost e-Gift Cards

Payment Options

Easy Returns

Heat Stability - Probiotics & Oils

Product Shelf Life and Use-By Information

I've had a bad reaction, what should I do?

I need help finding a product

I've Received a Faulty Product

I've Received a Leaky Product

I'm Dissatisfied with my product

My product is out of stock, when will you get more?

Information about product recalls

Product Returns and Information

Information about HealthPost Rewards

What are Healthy Rewards and can I earn them on every order?

Rewards Expiry Information

How do I redeem my Healthy Rewards?

How can I refer friends & family?

How do Healthy Rewards tiers work?

How do double and triple point offers work?

What are $500 seasonal wellness giveaways?

What are $100 monthly wellness giveaways?

How do I get a birthday surprise?

How do I earn Healthy Rewards points for placing reviews?

When is my HealthPost anniversary how do I get rewarded?

My Rewards Balance

How do double Rewards work?

Earning Airpoints

How do bonus Healthy Rewards points work on selected brands and products?

Rewards Program

I want to hear more about HealthPost Mindful Brands

How can I contact you?

Are you New Zealand owned?

Does HealthPost have any shops?

Regenerating nature with the HealthPost Nature Trust

About Us

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Delivery

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My Account

My Order

Payment Options

Product Returns and Information

Rewards Program

About Us