How to sign in at the checkoutUpdated 4 months ago

Signing in at checkout on our website is easy. Just follow these steps:

1. Enter your email address and password in the sign in section at the top of the checkout.
2. Click 'CONTINUE,' and you're ready to complete your purchase.

What should I do if I see an error message 'Your email and passwords don't match'?

If you see this error, there may be a typo in the email address or password you've entered, or your browser might have saved an outdated password.

Not sure what your current password is? Click the 'Forgot password'  link just below the password field and follow the instructions to reset it.

Need more help? Check out our handy tips on how to reset your password here.

What should I do if I see an error message 'User Does Not Exist'?

This error means that the email address you entered isn't recognised

Double-check the email address for accuracy, ensuring there are no spaces at the end.

If your email still isn't recognised, simply click the 'Create an Account' link and continue checking out.

Have another question? Our friendly customer care team are here to help. Get in touch.   

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