Rewards Expiry InformationUpdated 6 months ago
Where can I see my available Healthy Rewards?
To find out whether you have Healthy Rewards, visit Your Healthy Rewards page by clicking here or complete the following steps:
- First, sign in to your account.
- Desktop: Your rewards balance appears in the header of our site (top right-hand corner, next to your shopping bag icon).
- Mobile: Your rewards balance is visible within the menu. In the top left corner click the three horizontal lines and scroll to the bottom of the menu to see your balance.
When do my Healthy Rewards points expire?
- Your Healthy Rewards points are valid for 180 days from the date you earned them.
- Each time you place an order or earn new rewards points, your expiry date will reset.
- We’ll send you an email or SMS reminder a few days before your points expire.
I seem to be missing some Rewards, what's happened to them?
Before you get in touch, please see if any of the below scenarios apply:
1. Your Rewards have expired
Rewards are valid for 180 days from your last order. Make sure that you are signed up for Rewards Expiry reminders, in your Manage Preferences page so that you’re always aware of when Rewards are due to expire. To access this page, click the link in the base of any marketing emails we send you.
2. You’ve spent your Rewards
You’re able to see the rewards you have redeemed on each one of your orders, by viewing them on the ‘My Orders’ page:
- Locate your order on the ‘My Orders’ page
- Click ‘View Details’
- Click ‘Download PDF Invoice’
- Scroll down to the Total section of the invoice to view the amount discounted in store credit (when you redeem your rewards they are applied to your order as store credit)
If you’ve checked these things, and still think something is not right, please get in touch.
What happens if I don’t use my Rewards before they expire?
Any unused Rewards will expire 180 days after the date you last earned them. After this time, they cannot be used. We’ll send a reminder email or SMS before your Rewards expire, so you don’t miss out.
I don’t want rewards expiry emails. Can I unsubscribe from these?
Yes. You’re in control of what emails you receive from us. Simply click on the manage preferences link at the bottom of any marketing emails we send you and move the button next to Rewards Reminders to No.
Have another question? Get in touch.