How do I use the checkout page?

I can't check out, how do I use the checkout page?

Simply add products to your shopping cart and click the cart icon in the top right corner of your screen.

This will take you through to our secure checkout. Here you can sign in or create an account.

Make sure to check that the following details are correct:

The products and quantities you are ordering
Your details
Your delivery address

Do you have any Healthy Rewards? If you do, you will see a slider bar that allows you to choose how many rewards you would like to use towards your purchase. To find out more about how to redeem your Healthy Rewards click here.

From here, you can select or type in your delivery address. Once you're happy with this, click the 'Continue to Billing' button.

Now you will see the Payment section of our checkout. If you redeemed any rewards, at the top of this section you will see a store credit balance that has been auto applied to your order.

Select your payment option and follow the prompts to complete your order.

What are the steps for checking out?

Sign in or create an account
Select your delivery address
Select your delivery option
Select your billing address, if it's different to your delivery address
Select your payment option
Enter a promocode or a gift voucher - through the 'View my cart & Savings' section
Click 'Place order'

How can I enter a promocode or an e-Gift card code?

When shopping on a desktop - click 'Promocode/e-Gift card' in the 'Your cart' section to enter your code, then click 'Apply'.
When shopping on a mobile or a tablet device - click 'See Cart & Savings' below your products, then click 'Promocode/e-Gift card' to enter your code, then hit 'Apply'.

How can I enter a new address?

If you have an address saved on your account as your default address, this will appear in your delivery address section.

To enter a new address:

Click on 'Edit' to the right of the Delivery Address header
Click on the delivery address that is displayed
From the drop-down menu select 'Add a New Address'

I'm not able to get to the Payment Options section, what can I do?

Please check that you have entered full and correct details into all the required delivery address fields, and have selected your delivery option.

The checkout page isn't letting me place my order

Please make sure that you have:

Signed in to your account
Entered all the required details as your delivery address
Selected your delivery option
Selected your payment option
When paying with a new card, please check that all the card details have been entered correctly
When paying with other payment options - please check you've completed the payment process on the payment platform you have selected. From time to time the communications between payment platforms and our online shop fail to process the order, in which case simply try placing your order and completing your payment again.
You click the 'Place order' button

Have another question? Our friendly customer care team are here to help

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