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Product Returns and Information

Easy Returns

Yes. As long as it’s within 30 days of purchase and your product has been left unopened, we can provide a refund. Please send your products to:. HealthPost Returns. PO Box 9, Collingwood. Golden Bay 7054. New Zealand. Please provide your order number

Heat Stability - Probiotics & Oils

We understand the importance of making sure the natural health and wellness products you receive are in their best condition. We take extra care of products which may be impacted by heat or light. Products that are best kept refrigerated remain chill

Product Shelf Life and Use-By Information

As part of our Ethical by Nature Promise, our team at HealthPost is committed to sourcing products with excellent expiry dates to ensure our customers can enjoy the natural benefits of their healthy goods. Our stock turnover is designed to ensure our

I've had a bad reaction, what should I do?

I've had a bad reaction to a product. What should I do?. If you are concerned that you may be experiencing a reaction to one of the products that you have purchased from us, we strongly recommend that you discontinue using it. We understand that you

I need help finding a product

You've reached the right place 😀  our Natural Health Experts have created questionnaires to help you find the products that may suit your unique self best. Sleep Support. Energy Support. Gut Health Support. Healthy Glow Support. Daily Essentials. In

I've Received a Faulty Product

There is no need to return your product if you have received it in a faulty condition (for example, the inner seal is detached; one of the capsules has burst; the pump doesn't work etc). Please let us know and we will happily replace or refund you fo

I've Received a Leaky Product

These are perfectly safe to use but we understand if you would like a refund for the leakage. Please contact us with a photo of your product and its packaging and we will happily arrange this for you. Simply email your details and the product picture

I'm Dissatisfied with my product

At HealthPost we are 100% committed to supporting you on your journey towards a naturally healthy life. If you feel one of the products that you have purchased from us does not meet your standards, we will happily offer you a refund. Simply contact u

My product is out of stock, when will you get more?

Apologies if we don't have what you want right now. If your product is available in New Zealand, we will get it back very soon. Simply subscribe to be notified using the "Notify Me" field on the product page, and you'll be the first to know when more

Information about product recalls

Very rarely, our brand suppliers may require products to be recalled due to possible concerns, or for further investigation. Recalls are always related to specific batches of products. If you’ve purchased a product from a batch requiring a recall or