HealthPost logo
HealthPost logo

All articles

My Order

How do I track my order?

When your order has been dispatched, we’ll automatically send you an email containing your tracking number. To track your orders with us, enter your tracking number on the New Zealand Post Tracking Tool website. A link to the website will be provided

How can I cancel my order?

We are more than happy to help you to cancel your order if it has not been dispatched yet. Please contact us as soon as possible after placing your order so that we can arrange this for you. We process our orders very quickly, so for this to be succe

How can I find my order number?

Your order number appears on your order confirmation email. You can also find it in your order history in your account. Simply sign in to your account,, and head to ‘My Orders’ section. Have another question? Our friendly customer care team are here

I forgot to add an item - can you add it to my order?

Due to our secure checkout, we're unable to increase your charge for an additional product once you've placed your order. The good news is that with our speedy dispatch, eco-friendly packaging, and carbon emissions offsetting, placing an additional o

How can I change the delivery address on my order?

Sorry to hear your order got addressed to your old address. Our Customer Care team is here to help you and we can update your order with your new address, if it hasn't been dispatched yet. Please contact us as soon as possible so that we can arrange

How can I send my order as a gift?

Absolutely! Simply add products to your cart then checkout as usual ensuring that the Gift Recipient’s details are entered as the delivery address. There are a few things for you to consider:. Any order will be dispatched as a whole to the address sh