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Delivery in New ZealandUpdated a year ago

Delivery

How much is delivery in New Zealand?

  • Delivery is FREE in New Zealand for orders over $59.
  • For orders under $59, postage is just $6.90.
  • For extra security, you can add a signature required service to your parcel for just $2.00 (NZ-only), with delivery just $8.90. Select signature required at checkout if you wish to use this option.

The FREE DELIVERY threshold is calculated based on the value of the products in your cart after all your discounts have been applied, and excludes the cost of shipping.


How long does it take to deliver in New Zealand?

We send with NZ Post's overnight courier service. Please allow an extra 1-3 days for deliveries to be completed in rural delivery areas.


What service do you send my parcel with?

We offer both non-signature and signature required services with NZ Post. 

  • Our non-signature required service will deliver right to your door. If no one’s home at the time of delivery, the courier will leave your parcel at your door or nearby in a safe location. If unsafe to do so, they will leave a card to call.  
  • Our signature required service delivers your parcel directly to you. If no one’s home to sign for your parcel, a card to call will be left with instructions on how to arrange collection or re-delivery. 
  • If you have saved a delivery instruction or an 'authority to leave' with NZ Post for your address, your parcel will be left at the location you've instructed with both our delivery services.
  • You can contact NZ Poston 0800 501 501 with your parcel's tracking number to arrange a re-delivery.


Can I track my order?

Yes! We’ll email you your tracking number as soon as your order has been packed and is ready for collection by our courier. You can then track your parcel's journey here.

Looking for your tracking number? click here for more information on where to find it.


When will I receive my order?

Orders to most destinations in New Zealand are sent Mon-Fri on overnight service and should be with you within 1-2 working days. 

For rural locations, please allow an extra 1-2 working days for your parcel to arrive. 

For speed of processing weekend orders – we have a Sunday team and any orders dispatched on Sundays should be delivered to you on Tuesday or if you are on a Rural Delivery run, please allow an extra 1-2 days for delivery.


Can I send my order to a business address?

Yes. Please include the business name in the 'company field' at checkout for a swift delivery. 


Can I send to a PO Box?

Yes. Please include your PO Box number in the street field of your order's delivery address.

 

Do you have a 'click and collect' option?

We do not currently have Click and Collect available. Please place your order on www.healthpost.co.nz 

 

Can I send my parcel to any other 'Click and Collect' location?

Yes. At checkout, simply enter the name (e.g. Countdown, NZ Post Shop, etc.) and address details of your chosen Click and Collect depot in the Company field. 

Please make sure your name appears as the name on the address. 


Can I redirect my parcel to a different address?

Yes. Simply look-up your parcel's tracking number on NZ Post tracking tool.

You will see the options available for your parcel's re-direction there. Simply follow the prompts.

Or call NZ Post on 0800 501 501 to request a redirection.

Redirection requests require an extra day for delivery.


When do you dispatch orders?

We aim to dispatch all NZ orders before 1.00pm Monday-Friday on the same day and orders to Australia and around the world, the following day. 

Please allow our team an extra day to dispatch your order if you have placed it after 1.00pm New Zealand Time.

Our New Zealand delivery service is overnight. Please allow 1-3 additional days for rural delivery

 

Have another question? Our friendly customer care team are here to help

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