The FREE DELIVERY threshold is calculated based on the value of the products in your cart after all your discounts have been applied, and excludes the cost of shipping. We send with NZ Post's overnight courier service. Please allow an extra 1-3 days
We offer free overnight home delivery for all Golden Bay customers with orders over $29. For orders under this amount, delivery is only $3. Your parcel will be delivered with your NZ Post Courier or postie. Areas include Takaka, Takaka RD1 & RD2, Col
If you have not received your order within 2-3 business days of receiving your dispatch notification please contact us with your order number and we will investigate this for you. You can track your order using the tracking number from your dispatch
No worries! Please contact us as soon as possible with your order number and correct delivery address and we will update this for you. Yes. You can easily do this yourself on NZ Post website. NZ Post tracking tool allows address redirection up until
Yes! If you have a special delivery instruction for the courier, simply add this in the delivery instruction field at checkout. This will print on the top of your parcel's delivery label when we dispatch your order for you, so your courier will notic
Please make sure you keep any damaged items and packaging in the same condition as they are received, and take a photo if possible. This can assist us in making a claim with the courier. Please note you will need to contact us within 7 days of your p