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<h3 id="isPasted">I haven&apos;t received my order, can you help me locate it?</h3><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have not received your order within 2-3 business days of receiving your dispatch notification please <a href="https://www.healthpost.co.nz/contacts" style="box-sizing: inherit; background-color: transparent; color: rgb(34, 104, 108) !important; text-decoration: none; touch-action: manipulation; font-weight: bold;">contact us</a> with your order number and we will investigate this for you.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <h3 id="how-can-i-track-my-order-">How can I track my order? </h3><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can track your order using the tracking number from your dispatch notification on <a href="https://www.nzpost.co.nz/tools/tracking" style="box-sizing: inherit; background-color: transparent; color: rgb(34, 104, 108) !important; text-decoration: none; touch-action: manipulation; font-weight: bold;" target="_blank">New Zealand Post Tracking Tool</a>.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <h3 id="i-dont-know-what-my-tracking-number-is">I don&apos;t know what my tracking number is? </h3><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">That&apos;s&#xA0;OK, simply <a href="https://www.healthpost.co.nz/contact-us" style="box-sizing: inherit; background-color: transparent; color: rgb(34, 104, 108) !important; text-decoration: none; touch-action: manipulation; font-weight: bold;">contact us</a> and we will be able to find this for you.<p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <h4 id="isPasted" style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Have another question? Our friendly <a href="https://www.healthpost.co.nz/contact-us/" style="box-sizing: inherit; background-color: transparent; color: rgb(34, 104, 108) !important; text-decoration: none; touch-action: manipulation; font-weight: bold;" target="_blank">customer care</a> team are here to help</h4><p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; color: rgb(55, 58, 60); font-family: Lato, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(254, 254, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="http://www.healthpost.co.nz/" style="box-sizing: inherit; background-color: transparent; color: rgb(34, 104, 108) !important; text-decoration: none; touch-action: manipulation; font-weight: bold;" target="_blank">Discover 5000+ natural health and wellness products at our online store.</a>&#x202F;

If you have not received your order within 2-3 business days of receiving your dispatch notification please contact us with your order number and we will investigate this for you. You can track your order using the tracking number from your dispatch

Where is my order?

Delivery

Delivery in New Zealand

My order hasn't arrived, what do I do?

My parcel is showing an 'Attempted delivery' scan, what do I do?

Golden Bay Local Delivery

How can I change the address on my order?

How can I add a delivery instruction to my order?

My Parcel Was Damaged in transit - what can I do?

Shopping and Delivery Information for Australia

I Haven't Received My Order Yet - order to Australia

My order has arrived in Australia and something is damaged, what do I do now?

How can I change My Delivery Address on my order to Australia

Delivery in Australia

International Delivery Options

Customs & Import Restrictions

Delivery Options and Costs to China, Hong Kong and Macao

Delivery Options and Costs to Japan

Delivery Options and Costs to Singapore

Delivery Worldwide

Important Updates and Changes

I can't login to my account - How do I reset my password?

Tips when resetting your password

How do I use the checkout page?

How to sign in at the checkout

Calculating Your Delivery Fee

Delivery messages at the shopping cart and checkout

Information on Promo Codes

How to Purchase a HealthPost e-Gift Card

How to add, change items and quantities in the Shopping Cart

How can I be notified when a product is back in stock?

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How to Shop Your Way

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Why are items missing from my cart?

How Can I Compare Products?

How to Create a New Wishlist

How do I find out the Ingredients in a Product?

Supported Browsers

China Shopping Guide

Do you offer guest checkout?

How to delete browsing data / clear my cache'?

How to display prices in my currency?

Information about our promotions and offers

Website Support

How to print out my invoices

How Do I Sign In or Create an Account?

How to Create a New Account

How to unsubscribe from emails?

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My Account

How do I track my order?

How can I cancel my order?

How can I find my order number?

I forgot to add an item - can you add it to my order?

How can I change the delivery address on my order?

How can I send my order as a gift?

My Order

Paying with Afterpay

Paying via Internet Banking

Paying with Credit Card or Debit Card

Paying with a Saved Credit Card

Paying with PayPal

Paying with Alipay

Paying with HealthPost e-Gift Cards

Paying with Google Pay

Payment Options

Easy Returns

Heat Stability - Probiotics, Oils & Tart Cherry

I need help finding a product

I've Received a Faulty Product

I've Received a Leaky Product

I'm Dissatisfied with my product

I've had a bad reaction, what should I do?

Product Shelf Life and Use-By Information

Information about product recalls

My product is out of stock, when will you get more?

Product Returns and Information

Information about HealthPost Rewards

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My Rewards Balance

How do double Rewards work?

Rewards Program

I want to hear more about HealthPost Mindful Brands

How can I contact you?

Our Eco-friendly Paper Packaging

Are you New Zealand owned?

Does HealthPost have any shops?

HealthPost Donations Program

About Us

I haven't received my order, can you help me locate it?

How can I track my order? 

Have another question? Our friendly customer care team are here to help

I don't know what my tracking number is?

Where is my order?Updated 9 months ago

I haven't received my order, can you help me locate it?

How can I track my order?

I don't know what my tracking number is?

Have another question? Our friendly customer care team are here to help